Privacy Policy

Our company

This policy refers to Emily Nathan, trading as Emily Nathan Osteopath. This policy explains how we use the personal data we collect from you when using our website at emilynathanosteopath.co.uk.

What data do we collect?

We may collect any of the following data when you interact with our website:

• Form submission data (name, email, telephone number and message)
• Appointment booking details (time, type of appointment, etc.)
• Website journey details for the purpose of website and advertising optimisation (pages viewed, actions taken, etc.)
• Anonymised personal data for the purpose of advertising optimisation, not for direct marketing (name, email, telephone number, etc.)
• Our website may also use tracking cookies for the purposes of website and advertising analytics and optimisation. By using our website you consent to the use of cookies.

How do we collect your data?

We may collect data when you:

• Fill in a form on our website or book an appointment
• Use or view our website (anonymised data)

How will we use your data?

We collect your data so that we can:

• Respond to your queries, book appointments and note any medical issues you tell us about
• Understand user journeys so that we can optimise our website to provide a better and more effective user experience
• Understand user interactions in order to optimise digital advertising campaigns such as Google and Facebook advertising

How do we store your data?

Data submitted to us is securely stored on our internal systems, which may include physical computers and 3rd party cloud servers.

Anonymised data for the purposes of analytics and optimisation is collected and stored by our digital advertising partners such as Google and Meta.

We may keep your data indefinitely in order to better serve you in the future. If you would like your personal data deleted from our systems, please let us know.

Sharing your data

We do not share your data with any 3rd parties or sell your data. We may share your data if asked to do so by an appropriate legal body such as the police or the court system.

Marketing

If you opt in to our marketing emails we will send you our newsletter via email. You may unsubscribe at any time.

Your data protection rights

You are entitled to the following rights around the use of your data:

• The right to request copies of your information, for which we will charge an administration fee.
• The right to request that we correct any information you believe is inaccurate.
• The right to request that we erase your personal data
• The right to request that data we hold about you is transferred to another organisation

You have the right to request that your data is not processed or that the processing of your data is restricted. However, not recording data that you submit to us would prevent us from ethically running a healthcare business and is not feasible. If you have any concerns about how we process your data, please speak to us.

It is not possible for us to provide information about anonymised data collected by our marketing partners such as Google and Meta. By the nature of anonymised data, we are unable to tell which data is yours.

If you make a request, we have one month to respond. To make a request, please contact us via our website.

Cookies

Cookies are text files placed on your computer to collect information about how our visitors use the website and to track advertising performance.

We may use cookies or similar technologies to:

• Provide basic website functionality
• Keep you signed in or remember your preferences
• Understand how you use our website
• Track performance of digital advertising campaigns

You may set your browser not to accept cookies. Please consult your browser documentation.

Privacy policies of other websites

Our privacy policy applies only to our own website. If you click on a link to another website, it will be governed by a different privacy policy.

Changes to our privacy policy

Our privacy policy is subject to review and change at any time.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise your data protection rights, please do not hesitate to contact us via our website.

Should you wish to report a complaint or feel that we have not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office.